Shipping policy
Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.
Shipping Times
Estimated delivery times:
United States: 5–10 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or periods of high demand.
Order Tracking
Once your order ships, you will receive a tracking number via email. Tracking information may take 24–48 hours to update after shipment.
Incorrect Shipping Information
Please ensure that your shipping address is entered correctly at checkout.
Element P is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at support@elementprecovery.com.
Lost or Delayed Packages
If your package appears lost, delayed, or has not arrived within the estimated delivery timeframe, please contact our support team.
We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the product and packaging.
Our team will review the issue and provide a resolution.
Contact Us
If you have any questions regarding shipping or your order status, please contact:
Our customer support team typically responds within 1–2 business days.